Thursday, January 10, 2013

The Hobby I Didn't Ask For

Wanna know what I do in my spare time?

I talk to insurance companies, doctor's offices, and pharmacies on the phone. It's a load of fun.

You remember, I'm sure, that I was in the hospital twice last year? (Once to have Baby Bee, and 2 weeks later again.) Well. We owe a LOT of people money. Doctors, anesthesiologists, labs, etc. And of course many of them have, how shall we say, issues with the billing process.

So I call.

And now S has been put on insulin. That's a good thing! But since he works full time, it's up to me to make appointments, call in re-fills, ask questions, schedule things, etc.

So I call.

No, Important Lab Company, we do not, in fact, owe you $400 for blood work for my husband. We have insurance. Oh, it was denied? Interesting.

Hello? Insurance Company? Why were we denied? Oh, you never received a claim? Interesting.

Then we proceed to have a conference call between me, Important Lab Company, and Insurance Company. They have the wrong billing code. They didn't know that this one big insurance company bought the other insurance company. OK-we'll try again.

Repeat process the next month. Call also to get them to stop collections.

Oh its fun.

You should get a hobby like mine!

1 comment:

  1. Honestly, I keep hearing stories like this and I keep thinking that maybe our major medical coverage is really a blessing instead of having to deal with insurance.


I don't get to talk to a lot of actual grown-ups during the day, so your comments make me really happy! :)